WinRupies Terms and Conditions

1Acceptance of Terms

These Terms and Conditions constitute a legally binding agreement between you (the "Player", "User", or "Account Holder") and WinRupies (the "Platform", "we", "us", or "our"). By completing registration, depositing funds, placing a bet, or accessing any game on WinRupies, you confirm that you have read these terms in full and agree to be bound by them without reservation.

If you do not agree to any part of these Terms and Conditions, you must not create an account or use WinRupies in any capacity. These terms apply to all products and services offered through the WinRupies platform, including sports betting, live casino, jackpot slots, card games, Andar Bahar, esports betting, and the live cricket score section.

2Eligibility

To register and use WinRupies, you must meet all of the following eligibility requirements at all times:

• You must be at least 18 years of age. WinRupies does not permit any person under the age of 18 to register, deposit funds, or participate in any betting or gaming activity on the platform. Age verification checks are conducted and WinRupies reserves the right to request documentary proof of age at any time.
• You must be a natural person acting on your own behalf. Corporate or institutional accounts are not permitted.
• You must have the full legal capacity to enter into a binding contract under the laws applicable to you.
• You must not be a resident of, or currently located in, any jurisdiction where online betting is expressly prohibited by applicable law and where WinRupies does not hold the necessary licences to operate.
• You must not be a current employee, contractor, director, or immediate family member of a WinRupies employee or contractor. This restriction applies to all divisions including technology, marketing, and operations.
• You must not have previously been excluded, suspended, or permanently banned from WinRupies for any violation of these Terms and Conditions.

WinRupies reserves the right to request documentary evidence confirming eligibility at any stage of the account lifecycle. Failure to provide satisfactory evidence within the time period specified may result in account suspension and withholding of funds pending investigation.

3Account Registration

Each player is permitted to hold one account only on WinRupies. Opening or maintaining duplicate accounts is strictly prohibited and will result in immediate suspension of all accounts involved, forfeiture of any bonus balances, and possible forfeiture of deposited funds pending investigation.

When registering, you must provide accurate, complete, and up-to-date information including your full legal name, date of birth, valid Pakistani mobile phone number, and a secure password. You are responsible for maintaining the accuracy of your registration details. If any of your details change, you must update your account profile promptly via the account settings section.

You are solely responsible for maintaining the confidentiality of your account credentials. You must not share your WinRupies username or password with any other person. WinRupies will not be liable for any loss arising from unauthorised access to your account resulting from your failure to keep your credentials secure. If you suspect that someone else has access to your account, you must contact WinRupies support immediately via Live Chat, WhatsApp, or Telegram.

4Identity Verification (KYC)

WinRupies operates a Know Your Customer (KYC) process in line with applicable anti-money laundering requirements and responsible gaming best practice. You may be required to complete identity verification at any point during your account lifecycle, including but not limited to: at registration, before your first withdrawal, when depositing above certain thresholds, or following a review triggered by account activity patterns.

Verification documents commonly requested by WinRupies include:

• Proof of Identity: Valid Pakistani CNIC (Computerised National Identity Card), passport, or driving licence.
• Proof of Address: Utility bill, bank statement, or official government correspondence dated within the last three months and showing your name and current address.
• Proof of Payment Method: Screenshot or statement from your JazzCash, Easypaisa, NayaPay, SadaPay, or bank account confirming ownership of the payment method used.
• Source of Funds: In cases of high-volume activity, WinRupies may request a brief explanation or documentation confirming the legitimate source of funds deposited.

WinRupies will process KYC submissions within three to five business days of receipt of all required documents. Withdrawals may be held pending successful KYC completion. WinRupies will not use KYC documentation for any purpose other than account verification, anti-fraud measures, and regulatory compliance.

5Deposits and Payments

All deposits to WinRupies are processed in Pakistani Rupees (PKR). WinRupies does not hold accounts in any foreign currency. There are no currency conversion charges applied to deposits from any of the supported payment methods. The minimum deposit amount is Rs 500.

WinRupies accepts deposits via the following payment channels:

• JazzCash – Instant credit upon successful transaction confirmation
• Easypaisa – Instant credit upon successful transaction confirmation
• NayaPay – Instant credit upon successful transaction confirmation
• SadaPay – Instant credit upon successful transaction confirmation
• IBFT (Interbank Fund Transfer) – Credited within one to two business hours during banking hours
• Visa / Mastercard Debit or Credit Cards – Credited within a few minutes subject to bank processing

Deposits must be made using a payment method that belongs to you and is registered in your name. Third-party deposits — where the depositing account is owned by someone other than the registered WinRupies account holder — are strictly prohibited and will result in the funds being returned and possible account suspension.

WinRupies does not accept cash deposits, cryptocurrency payments, or payments via informal hawala or money transfer networks. Any attempt to deposit via prohibited channels will be flagged for investigation.

6Withdrawals

Withdrawal requests from WinRupies are processed in PKR. The minimum withdrawal amount is Rs 500. There is no maximum single withdrawal amount for standard accounts; higher-tier withdrawal limits are available for WinRupies VIP members. All withdrawals must be made to a payment method that is registered in the same name as the WinRupies account.

Indicative processing times for withdrawal by channel:

• JazzCash / Easypaisa / NayaPay / SadaPay: 15–30 minutes in normal circumstances
• IBFT Bank Transfer: Same business day for requests submitted before 3:00 PM PKT on weekdays
• Visa / Mastercard: 1–3 business days depending on your card-issuing bank

WinRupies reserves the right to delay or hold a withdrawal in the following circumstances: pending KYC verification, pending investigation of suspected fraud or rule violation, withdrawal amount exceeds bonus wagering requirements that have not yet been met, or the withdrawal is flagged by WinRupies' automated risk management system. In each case, WinRupies will communicate the reason for any delay to the account holder via the registered contact details.

If a withdrawal is cancelled or reversed for any of the above reasons, the funds will be returned to the player's WinRupies account balance and the player will be notified. WinRupies does not charge withdrawal fees on any supported payment channel.

7Betting Rules

The following general rules apply to all sports betting activity on WinRupies, including cricket, football, PSL, esports, and all other sporting events covered by the platform.

• The minimum stake per bet is Rs 200. Maximum stake limits vary by sport, market, and event and are displayed in the bet slip at the time of bet placement.
• All bets placed on WinRupies are final once confirmed. Bets cannot be amended, cancelled, or reversed after confirmation except via the cash-out function where this feature is available for the relevant market.
• WinRupies reserves the right to void any bet placed on an event where the odds were displayed in error due to a technical fault, data feed failure, or human error. Players will be notified and stakes will be returned in full in such cases.
• If a sporting event is postponed or abandoned before the minimum qualifying time specified for each sport and format, all bets on that event will be void and stakes returned. Specific minimum qualifying times are available in the WinRupies help centre.
• In-play betting markets are offered subject to availability and may be suspended at any time by WinRupies at its discretion. Any bet submitted during a market suspension will not be accepted.
• WinRupies uses official results from the governing body of each sport to settle bets. In the event of a dispute about the official result, the decision of the relevant governing body is final for settlement purposes.
• Accumulator bets involving a postponed or voided leg will have that leg treated as a non-runner and the accumulator odds will be recalculated accordingly across the remaining selections.
• Suspicious betting patterns including but not limited to: coordinated betting to exploit odds errors, match manipulation, or use of automated betting software — are strictly prohibited and will result in permanent account closure and forfeiture of all balances.

8Casino and Live Games

WinRupies offers a range of casino and live dealer products including Andar Bahar, Baccarat, Jackpot Slots, and other card games. The following rules apply to all casino and live game activity on WinRupies.

• All casino and live game outcomes are determined by certified random number generation (RNG) systems or, in the case of live dealer games, by physical cards dealt by professional dealers in licensed studios. The integrity of all games is verified by independent testing laboratories.
• The minimum bet for casino and live games is displayed within each game interface. Minimum and maximum bet limits vary by game and table.
• Technical failures during a game round — such as disconnection from the live dealer stream — are handled in accordance with the documented game-specific rules available in the WinRupies help centre. In most cases, the round will be completed using the most recently submitted player action.
• Playing casino games with the intent to gain an unfair advantage through collusion with dealers, use of prohibited software, or exploitation of undisclosed technical vulnerabilities is strictly prohibited.
• WinRupies' published Return to Player (RTP) percentages for slot games are based on theoretical long-term averages and do not guarantee any specific outcome or return in any individual session.

9Bonuses and Promotions

WinRupies offers various bonuses and promotional offers to new and existing players. All bonuses are subject to specific terms that are published alongside each individual offer. The following general bonus rules apply across all WinRupies promotions unless the promotion-specific terms explicitly state otherwise.

• Welcome Bonus: Available to new registrations only. One welcome bonus per household, device, or payment method. The welcome bonus cannot be claimed in conjunction with any other new player offer.
• Wagering Requirements: All bonus funds are subject to wagering requirements before they can be withdrawn as cash. The wagering multiplier applicable to each bonus is stated in the promotion-specific terms. Standard wagering requirements range from 15× to 40× the bonus amount depending on the promotion.
• Eligible Games: Not all games contribute equally to wagering requirements. Sports betting and live casino typically contribute 100%. Jackpot slots and certain table game variants may contribute at a reduced rate. Refer to the specific promotion page for the contribution table.
• Bonus Expiry: Unless otherwise stated, all bonus funds must be wagered within 30 days of being credited. Unused bonus funds and any associated winnings will expire automatically after this period.
• Maximum Bet with Active Bonus: While a bonus balance is active, a maximum single bet of Rs 2,000 applies. Bets exceeding this limit may result in the bonus being voided.
• WinRupies reserves the right to modify, suspend, or withdraw any bonus or promotional offer at any time. Players who have already accepted a bonus will complete the existing wagering requirements under the terms that were in effect at the time of acceptance.
• Bonuses cannot be transferred between accounts or exchanged for cash directly without meeting all applicable wagering requirements.

10Responsible Gaming

WinRupies is committed to promoting responsible gambling and protecting vulnerable players. We provide a range of tools that allow players to manage their gambling activity. These tools are available free of charge from your WinRupies account settings at any time.

• Deposit Limits: Set a daily, weekly, or monthly maximum deposit limit. Increases to existing limits require a 24-hour cooling-off period before they take effect.
• Loss Limits: Set a daily, weekly, or monthly maximum loss limit. Increases require a 24-hour cooling-off period.
• Session Time Reminders: Set reminders at intervals of your choosing to alert you to how long you have been playing during a session.
• Reality Checks: Receive periodic pop-up notifications showing your net gambling activity (wins minus losses) for the current session.
• Cool-Off Period: Temporarily suspend your account for a period of between 24 hours and 6 weeks. During a cool-off period your account will be deactivated and no deposits, bets, or game play will be possible.
• Self-Exclusion: Permanently close your WinRupies account. Self-exclusion is irreversible for a minimum period of 6 months. After this period, reinstatement requires a formal application and a 24-hour waiting period.

If you believe that you or someone you know may have a problem with gambling, we encourage you to visit our Responsible Gaming page for further guidance and support resources. WinRupies' responsible gaming team can be contacted directly at any time.

WinRupies will never contact a self-excluded player with marketing communications. Self-exclusion data is retained for a minimum of 5 years to prevent inadvertent re-registration.

11Account Suspension and Termination

WinRupies reserves the right to suspend, restrict, or permanently close a player account at any time and without prior notice in the following circumstances:

• Violation of any provision of these Terms and Conditions
• Providing false, misleading, or fraudulent information at registration or during KYC
• Using the platform in a manner that WinRupies reasonably suspects constitutes match fixing, manipulation, or fraud
• Using automated betting tools, bots, scrapers, or scripts on the WinRupies platform without prior written authorisation
• Engaging in chargebacks, payment reversals, or disputed transactions without first contacting WinRupies support
• Operating multiple accounts or assisting others to do so
• Abusive, threatening, or discriminatory behaviour directed at WinRupies staff or other players
• Failure to complete KYC within the specified time period following a formal request

In cases of permanent account closure due to a rule violation, WinRupies reserves the right to withhold bonus balances and, in cases involving confirmed fraud, to withhold deposited funds pending investigation and referral to relevant authorities. Deposited funds not implicated in fraudulent activity will be returned to the verified payment method associated with the account.

Players who wish to voluntarily close their account for reasons other than self-exclusion may do so by contacting WinRupies support. All pending bets will be settled normally and any remaining real-money balance will be returned to the verified payment method.

12Intellectual Property

All content on the WinRupies platform — including but not limited to text, graphics, logos, icons, images, audio clips, game interfaces, software code, and the overall design and layout of the platform — is the intellectual property of WinRupies or its content licensors and is protected by applicable copyright, trademark, and other intellectual property laws.

You are granted a limited, non-exclusive, non-transferable licence to access and use the WinRupies platform for the sole purpose of placing bets and using the services offered. This licence does not include any right to download, copy, reproduce, distribute, modify, create derivative works of, or commercially exploit any part of the WinRupies platform without prior written consent from WinRupies.

Any unauthorised use of WinRupies intellectual property may result in immediate account termination and may expose you to legal liability under applicable intellectual property laws.

13Limitation of Liability

To the maximum extent permitted by applicable law, WinRupies, its directors, employees, and licensors shall not be liable for:

• Any loss of profits, revenue, data, or goodwill arising from your use of or inability to use the WinRupies platform, regardless of whether WinRupies was advised of the possibility of such losses
• Interruptions to platform availability caused by technical failures, maintenance downtime, third-party service provider outages, or force majeure events including natural disasters, civil unrest, or government-imposed internet restrictions
• Losses arising from your reliance on any information displayed on the platform including odds, scores, or statistics, where such information was affected by a data feed error or delay
• Losses resulting from unauthorised access to your account where such access occurred due to your failure to maintain credential security
• Any indirect, consequential, incidental, or punitive damages of any nature

WinRupies' total aggregate liability to any player under these Terms and Conditions, in respect of any single claim or series of related claims, shall not exceed the total amount deposited by that player in the 30-day period immediately preceding the event giving rise to the claim.

Nothing in these Terms and Conditions limits WinRupies' liability for death or personal injury caused by WinRupies' negligence, or for fraudulent misrepresentation.

14Privacy

WinRupies collects and processes your personal data in accordance with its Privacy Policy, which forms part of these Terms and Conditions and should be read alongside them. By accepting these Terms and Conditions, you also acknowledge and accept the WinRupies Privacy Policy.

In summary, WinRupies collects the personal data that is necessary to operate your account, process PKR payments, complete KYC verification, and comply with applicable legal and regulatory requirements. Your data is stored on encrypted servers, is never sold to third parties, and is only shared with service providers and regulators where this is required for the operation of the WinRupies platform or compliance with applicable law.

15Amendments to These Terms

WinRupies reserves the right to amend, update, or replace these Terms and Conditions at any time. When material changes are made, WinRupies will notify registered players via email to the address held on your account and via a prominent notification on the platform. The effective date of any updated version will be stated at the top of this page.

If you continue to use WinRupies after the stated effective date of an updated version of these terms, your continued use constitutes acceptance of the updated terms. If you do not accept the updated terms, you must stop using the WinRupies platform and contact support to request account closure and the return of any balance.

16Governing Law and Dispute Resolution

These Terms and Conditions are governed by and construed in accordance with the laws applicable to WinRupies' licensing jurisdiction. In the event of any dispute arising from these terms or your use of the WinRupies platform, the parties agree to attempt to resolve the matter in good faith through direct communication with WinRupies' customer support team in the first instance.

If a dispute cannot be resolved through direct communication, WinRupies operates a formal complaints procedure. Details of the complaints procedure are available in the WinRupies help centre and from the support team. WinRupies will acknowledge all formal complaints within 24 hours and provide a substantive response within five business days.

Unresolved disputes may be referred to WinRupies' licensing authority as the external dispute resolution body. Contact details for the relevant authority are available upon request from the WinRupies compliance team.

17Contact WinRupies

If you have any questions about these Terms and Conditions, your WinRupies account, or any transaction, you can contact the WinRupies support team through the following channels:

• Live Chat: Available 24/7 from the WinRupies platform
• WhatsApp: Available 24/7 — details provided in the help centre
• Telegram: Available 24/7 — details provided in the help centre
• Email: support@winrupies.com — responses within 24 hours

For compliance-related enquiries including KYC, responsible gaming, and formal complaints, please address your correspondence specifically to the WinRupies Compliance Team via email to ensure it is routed to the appropriate department.